Most Reliable Hosting Company Sites in January 2015

Rank Performance Graph OS Outage
hh:mm:ss
Failed
Req%
DNS Connect First
byte
Total
1 Netcetera Windows Server 2012 0:00:00 0.004 0.061 0.082 0.162 0.162
2 Qube Managed Services Linux 0:00:00 0.015 0.100 0.037 0.076 0.076
3 XILO Communications Ltd. Linux 0:00:00 0.022 0.205 0.065 0.130 0.130
4 EveryCity SmartOS 0:00:00 0.022 0.080 0.066 0.133 0.133
5 Logicworks Linux 0:00:00 0.034 0.129 0.070 0.146 0.337
6 INetU Windows Server 2008 0:00:00 0.037 0.126 0.076 0.205 0.436
7 Host Europe Linux 0:00:00 0.041 0.121 0.070 0.168 0.169
8 New York Internet FreeBSD 0:00:00 0.045 0.220 0.036 0.075 0.200
9 Hivelocity Hosting Linux 0:00:00 0.049 0.147 0.111 0.221 0.221
10 Datapipe Linux 0:00:00 0.052 0.103 0.016 0.033 0.045

See full table

Netcetera had the most reliable hosting company site in January, with only a single failed request. Netcetera offers an SLA-backed 99.9% uptime guarantee on its services, and exceeds this promise on its own site, with an uptime of 99.97% over the previous year and 99.96% over ten years. The company offers dedicated, managed and colocation solutions based out of a data centre in the Isle of Man. Amongst other features, the data centre is carbon neutral, achieved via a combination of carbon offsetting and energy-saving technologies.

Qube Managed Services placed second in January, carrying over its excellent performance from 2014 where it placed in the top ten on eleven occasions, coming first four times. London-based Qube offers managed services out of data centres in London, New York and Zurich.

In third place, with 100% uptime and six failed requests, is XILO Communications. XILO offers services from shared hosting to dedicated servers out of its Maidenhead data centre in the south of England, as well as a corporate broadband service.

Linux remains a popular choice in terms of operating system, with six hosting companies sites served from Linux machines; Windows Server 2012, Windows Server 2008, SmartOS, and FreeBSD each make a single appearance.

Netcraft measures and makes available the response times of around forty leading hosting providers' sites. The performance measurements are made at fifteen minute intervals from separate points around the internet, and averages are calculated over the immediately preceding 24 hour period.

From a customer's point of view, the percentage of failed requests is more pertinent than outages on hosting companies' own sites, as this gives a pointer to reliability of routing, and this is why we choose to rank our table by fewest failed requests, rather than shortest periods of outage. In the event the number of failed requests are equal then sites are ranked by average connection times.

Information on the measurement process and current measurements is available.

Most Reliable Hosting Company Sites in December 2014

Rank Performance Graph OS Outage
hh:mm:ss
Failed
Req%
DNS Connect First
byte
Total
1 Qube Managed Services Linux 0:00:00 0.007 0.097 0.037 0.075 0.075
2 Datapipe Linux 0:00:00 0.011 0.104 0.017 0.034 0.047
3 Anexia Linux 0:00:00 0.011 0.430 0.088 0.195 0.216
4 CWCS Linux 0:00:00 0.011 0.226 0.099 0.181 0.183
5 iWeb Linux 0:00:00 0.019 0.132 0.079 0.156 0.156
6 www.choopa.com Linux 0:00:00 0.022 0.150 0.073 0.157 0.203
7 ServerStack Linux 0:00:00 0.022 0.087 0.079 0.156 0.156
8 LeaseWeb Linux 0:00:00 0.026 0.170 0.026 0.058 0.058
9 Bigstep Linux 0:00:00 0.026 0.126 0.060 0.122 0.122
10 krystal.co.uk Linux 0:00:00 0.026 0.149 0.062 0.141 0.141

See full table

Qube Managed Services had the most reliable hosting company website in December, with just two failed requests. London-based Qube has been in the top 10 for all but one month in 2014, and reached first place six times. Qube offers a range of managed services, including colocation, cloud hosting and dedicated servers. It has data centres in London, New York and Zurich and focuses on providing reliable and high-quality solutions to its clients.

Datapipe follows closely in second place, with three failed requests. Datapipe, whose website has over 8 years of continuous uptime, was recently named a leader in hosted private cloud solutions by a Forrester Research report. Stratosphere, Datapipe's hosted private cloud solution, supports multiple hypervisors and has data centres in seven locations spread throughout the world.

Anexia, which also had three failed requests but a higher average connection time, came in third place this month. Anexia last entered the top ten in July 2014 when it took first place. It was recently named by Deloitte as one of the fastest-growing Austrian technology companies of 2014, marking the second year in a row that it has appeared in Deloitte's Technology Fast 500 EMEA list.

CWCS closely follows Anexia in fourth place, having the same number of failed requests but a slightly higher average connection time. UK-based CWCS last featured in the top ten in August 2013.

Linux remains the most popular choice of operating system, with every hosting company website in December's top ten served by Linux machines. Notably, Datapipe, whose website previously used FreeBSD, switched to Linux in November.

Netcraft measures and makes available the response times of around forty leading hosting providers' sites. The performance measurements are made at fifteen minute intervals from separate points around the internet, and averages are calculated over the immediately preceding 24 hour period.

From a customer's point of view, the percentage of failed requests is more pertinent than outages on hosting companies' own sites, as this gives a pointer to reliability of routing, and this is why we choose to rank our table by fewest failed requests, rather than shortest periods of outage. In the event the number of failed requests are equal then sites are ranked by average connection times.

Information on the measurement process and current measurements is available.

Most Reliable Hosting Company Sites in November 2014

Rank Performance Graph OS Outage
hh:mm:ss
Failed
Req%
DNS Connect First
byte
Total
1 Qube Managed Services Linux 0:00:00 0.004 0.104 0.039 0.078 0.078
2 XILO Communications Ltd. Linux 0:00:00 0.012 0.215 0.066 0.131 0.224
3 Datapipe Linux 0:00:00 0.019 0.103 0.018 0.035 0.050
4 Pair Networks FreeBSD 0:00:00 0.019 0.221 0.080 0.162 0.540
5 ServerStack Linux 0:00:00 0.027 0.090 0.079 0.155 0.155
6 Host Europe Linux 0:00:00 0.031 0.109 0.072 0.171 0.172
7 Bigstep Linux 0:00:00 0.039 0.134 0.062 0.125 0.125
8 INetU Windows Server 2003 0:00:00 0.039 0.140 0.076 0.207 0.486
9 Kattare Internet Services Linux 0:00:00 0.039 0.191 0.122 0.253 0.532
10 Memset Linux 0:00:00 0.042 0.128 0.067 0.154 0.266

See full table

Qube had the most reliable hosting company site in November with just a single failed request. This is the fifth time Qube has made it to first place in 2014, and the fourteenth time it has featured in the top 10 since September 2013. Qube offers a Managed Operating System Service, where its engineers cover day-to-day tasks such as continuous monitoring, tuning and patching.

XILO had the second most reliable hosting company website, with three failed requests. This is the second month in a row that XILO has taken the title of the second most reliable hosting company website. XILO offers a Premium Hosting service with automatic fail-over in the event of a server failure and 1:1 volume mirroring between cloud nodes to ensure redundancy.

Datapipe had the third most reliable hosting company website with five failed requests. Datapipe uses a high performance network over multiple Tier-1 backbone providers to ensure reliability and scalability.

Linux was again the most popular operating system of choice, being used by 8 out of the top 10 hosting company websites. FreeBSD and Windows Server 2003 both had single entrants, Pair Networks and INetU respectively.

Netcraft measures and makes available the response times of around forty leading hosting providers' sites. The performance measurements are made at fifteen minute intervals from separate points around the internet, and averages are calculated over the immediately preceding 24 hour period.

From a customer's point of view, the percentage of failed requests is more pertinent than outages on hosting companies' own sites, as this gives a pointer to reliability of routing, and this is why we choose to rank our table by fewest failed requests, rather than shortest periods of outage. In the event the number of failed requests are equal then sites are ranked by average connection times.

Information on the measurement process and current measurements is available.

Most Reliable Hosting Company Sites in October 2014

Rank Performance Graph OS Outage
hh:mm:ss
Failed
Req%
DNS Connect First
byte
Total
1 ServerStack Linux 0:00:00 0.019 0.093 0.079 0.155 0.155
2 XILO Communications Ltd. Linux 0:00:00 0.022 0.210 0.065 0.131 0.227
3 krystal.co.uk Linux 0:00:00 0.022 0.156 0.067 0.149 0.149
4 www.dinahosting.com Linux 0:00:00 0.022 0.225 0.087 0.175 0.175
5 Qube Managed Services Linux 0:00:00 0.026 0.110 0.040 0.082 0.082
6 EveryCity SmartOS 0:00:00 0.026 0.092 0.067 0.136 0.136
7 iWeb Linux 0:00:00 0.026 0.146 0.080 0.157 0.157
8 LeaseWeb Linux 0:00:00 0.030 0.188 0.026 0.065 0.065
9 Bigstep Linux 0:00:00 0.030 0.138 0.062 0.127 0.127
10 Datapipe FreeBSD 0:00:00 0.037 0.108 0.018 0.036 0.054

See full table

ServerStack had the most reliable hosting company website in October with five failed requests. This is the eighth time this year that ServerStack has made it to the top 10 and the third time it has topped the table since we started monitoring it in 2012 — the last time ServerStack was at the top spot was back in June 2013. ServerStack is focussed on managed hosting and was co-founded by Moisey and Ben Uretsky who later went on to start cloud provider DigitalOcean.

XILO had the second most reliable company website with six failed requests. Krystal.co.uk and dinahosting.com also had the same number of failed requests, with the tie being broken by average connection time. This is the second time this year that British-based XILO has made it into the top 10. Its long-term uptime record backs up this recent strong performance — XILO has maintained 99.98% uptime over three years.

Krystal.co.uk had the third most reliable company website. Krystal provides modern, KVM-based virtualised Kloud servers from its data centre in an ex-military bunker outside London. This focus on security may be part of the reason why Krystal is trusted by Nike, The Financial Times, and The Telegraph to provide hosting services.

Linux remains the most common choice of operating system, being used by 8 of the top 10 hosting company websites. FreeBSD only had a single entrant, Datapipe, as did SmartOS with EveryCity.

Netcraft measures and makes available the response times of around forty leading hosting providers' sites. The performance measurements are made at fifteen minute intervals from separate points around the internet, and averages are calculated over the immediately preceding 24 hour period.

From a customer's point of view, the percentage of failed requests is more pertinent than outages on hosting companies' own sites, as this gives a pointer to reliability of routing, and this is why we choose to rank our table by fewest failed requests, rather than shortest periods of outage. In the event the number of failed requests are equal then sites are ranked by average connection times.

Information on the measurement process and current measurements is available.

DigitalOcean: 4th largest hosting company in under 2 years

The number of web-facing computers hosted by DigitalOcean has grown by nearly 400% over the past year, making it the fourth largest hosting company in the world.

Even more remarkable is that this position has been achieved completely from scratch in less than two years — DigitalOcean first appeared in our survey in December 2012, when it had only 138 web-facing computers. Now it has more than 100,000 computers, and has recently overtaken well-established hosting companies such as Rackspace and Hetzner, despite their considerable head starts over DigitalOcean.

DigitalOcean growth

Growth at DigitalOcean

  Dec 2012 Apr 2013 Oct 2013 Apr 2014 Oct 2014
Computers 138 2,821 22,491 63,436 108,489
Active Sites 237 5,547 66,230 161,994 286,342
Hostnames 328 73,827 336,615 1,522,539 2,044,827

DigitalOcean provides SSD-backed virtual computers (called "droplets") which are available at relatively low hourly rates, making it an attractive hosting location for hobbyists and large companies alike. Coupled with promotional voucher codes which offer free credit to new users, these low costs have likely played a big part in DigitalOcean's rapid growth. If current growth rates persist, DigitalOcean is likely to become the third largest hosting company within the next few months, and could well be biting at the heels of second-place OVH early next year.

Only Amazon has grown faster over the past 12 months, putting its lead well out of DigitalOcean's reach — at least for the time being. DigitalOcean's attractive pricing has no doubt been putting pressure on Amazon, who introduced a new general purpose instance type for Amazon Elastic Compute Cloud (EC2) before announcing lower-than-expected Q2 results. The new "t2.micro" instances are the lowest-cost option at Amazon, costing $0.013 per hour, but do not include persistent storage by default.

These changes have brought the virtual hardware costs of Amazon EC2 almost on par with DigitalOcean, where a droplet with 1GB RAM and 30 GB of SSD storage currently costs $10 per month. A comparable t2.micro instance on Amazon EC2 would cost around $12 per month. However, the biggest difference is likely to manifest itself in the cost of bandwidth: The $10 DigitalOcean droplet includes 2TB of data transfer, whereas Amazon charges up to $0.12 per GB of outbound data transfer beyond the first GB. If both were used to serve 2TB of data to the internet, DigitalOcean's droplet cost would still only be $10, whereas Amazon's would skyrocket to more than $250.

With price wars in full swing, it will be interesting to see how other hosting companies try to compete in this rapidly growing market. DigitalOcean already offers a cheaper, less powerful droplet at $5/month, but even lower spec virtual machines can be found for significantly less – Atlantic.net, for example, offers instances with 256MB RAM and 10GB of storage from only $0.99/month, and Amazon's AWS Free Tier provides up to 12 months of free, hands-on experience with several AWS services, including up to 750 hours per month of t2.micro usage.

Website growth

The number of websites hosted at DigitalOcean has followed a similar trend to its computer growth since mid-2013. More than two million websites are now hosted at DigitalOcean — a gain of more than 500% over the past 12 months. Around 14% of these sites are active, giving a surprisingly low ratio of active sites to computers (2.6:1).

In comparison, Amazon hosts an average of 8 active sites per computer, while Rackspace has 12. Just over half of DigitalOcean's web facing computers host only one website each.

DigitalOcean growth (logarithmic scale)

DigitalOcean's one-click apps may account for many of the computers which host only one website, as these allow customers to rapidly deploy a single application on a single Ubuntu droplet without significant knowledge of system administration. Popular web applications such as WordPress, Magento, Drupal and Django can be deployed, and the uptake appears to be significant — for instance, Netcraft's survey found that more than 23% of the active sites hosted at DigitalOcean are running WordPress, compared with less than 10% of all other active sites around the world.

Cloud hosting locations

Both DigitalOcean and Amazon provide a choice of data centers around the world, but the countries in which these are located do not completely overlap. For example, DigitalOcean droplets can now be provisioned in its London data center (LON1), which was introduced in July 2014 following requests from customers.

Amazon does not provide EC2 hosting in the UK, giving DigitalOcean a distinct advantage in this particular cloud hosting market. Despite being relatively new to the UK, DigitalOcean already ranks 22nd in terms of web-facing computers, and could soon become one of the largest hosting companies in the UK if its growth in Singapore is anything to go by. Its Singapore data center was opened in February 2014, and already has 6,600 web-facing computers, which is second only to Amazon's 12,900 computers — this is no mean feat considering Amazon has had data centers in Singapore since April 2010.

DigitalOcean added a London data center in July 2014
DigitalOcean regions - now includes London

Conversely, Amazon has a distinct advantage in Latin America, where it has the third largest number of web-facing computers. Despite receiving over 2,000 requests to open a Brazilian data center (four times as many requests as there were for a UK one), DigitalOcean does not look set to follow Amazon's footsteps any time soon: Brazilian import taxes would add around 100% to the cost of hardware, visa constraints would hamper the ability to review suitable data centers, and bandwidth not only costs more, but also has limited connectivity.

Netcraft provides information on internet infrastructure, including the hosting industry, and web content technologies. For information on the cloud computing industry visit www.netcraft.com.

Most Reliable Hosting Company Sites in September 2014

Rank Performance Graph OS Outage
hh:mm:ss
Failed
Req%
DNS Connect First
byte
Total
1 Qube Managed Services Linux 0:00:00 0.004 0.086 0.023 0.046 0.046
2 GoDaddy.com Inc Linux 0:00:00 0.013 0.149 0.012 0.200 0.205
3 Memset Linux 0:00:00 0.013 0.111 0.055 0.132 0.217
4 www.dinahosting.com Linux 0:00:00 0.013 0.242 0.080 0.159 0.159
5 Swishmail FreeBSD 0:00:00 0.022 0.124 0.073 0.144 0.186
6 ServerStack Linux 0:00:00 0.022 0.081 0.076 0.151 0.151
7 Datapipe FreeBSD 0:00:00 0.030 0.102 0.016 0.032 0.048
8 EveryCity SmartOS 0:00:00 0.030 0.083 0.054 0.107 0.107
9 Logicworks Linux 0:00:00 0.030 0.143 0.073 0.152 0.340
10 Pair Networks FreeBSD 0:00:00 0.030 0.219 0.082 0.166 0.579

See full table

Qube had the most reliable company site in September with only a single failed request. This is the fourth time this year that Qube has made it to first place, nudging ahead of Datapipe's track record this year. Qube offers a Hybrid cloud service, where physical servers and equipment are integrated with its cloud hosting with a secure connection between the two networks.

The second most reliable hosting company site belonged to GoDaddy, the world's largest domain registrar, and had only 3 failed requests in September. Memset and dinahosting also had only 3 failed requests and thus they were ranked by average connection times.

In third place is Memset. Memset was last ranked in the top 10 in June 2013 when it achieved 9th place with 6 failed requests. Memset offers its customers a Perimeter Patrol service, which involves regular scanning of Memset servers to highlight security vulnerabilities.

Linux was still the most popular operating system of choice, used by 6 of the top 10, followed by FreeBSD which was used by 3. EveryCity, however, uses SmartOS, a community fork of OpenSolaris geared towards cloud hosting using KVM virtualisation.

Netcraft measures and makes available the response times of around forty leading hosting providers' sites. The performance measurements are made at fifteen minute intervals from separate points around the internet, and averages are calculated over the immediately preceding 24 hour period.

From a customer's point of view, the percentage of failed requests is more pertinent than outages on hosting companies' own sites, as this gives a pointer to reliability of routing, and this is why we choose to rank our table by fewest failed requests, rather than shortest periods of outage. In the event the number of failed requests are equal then sites are ranked by average connection times.

Information on the measurement process and current measurements is available.