Most Reliable Hosting Company Sites in December 2012

Rank Company site OS Outage
hh:mm:ss
Failed
Req%
DNS Connect First
byte
Total
1 ServerStack Linux 0:00:00 0.000 0.039 0.027 0.053 0.054
2 Swishmail FreeBSD 0:00:00 0.003 0.037 0.025 0.051 0.105
3 New York Internet FreeBSD 0:00:00 0.006 0.078 0.025 0.677 0.774
4 Server Intellect Windows Server 2008 0:00:00 0.006 0.035 0.066 0.132 0.328
5 Datapipe FreeBSD 0:00:00 0.009 0.102 0.015 0.032 0.049
6 Pair Networks FreeBSD 0:00:00 0.009 0.092 0.041 0.087 0.294
7 Virtual Internet Linux 0:00:00 0.009 0.072 0.061 0.182 0.321
8 www.uk2.net Linux 0:00:00 0.009 0.121 0.066 0.134 0.220
9 www.codero.com Linux 0:00:00 0.009 0.183 0.086 0.370 0.747
10 ReliableServers.com Linux 0:00:00 0.016 0.206 0.027 0.059 0.065

See full table

Serverstack had the most reliable hosting company site during December, responding to every request from our monitoring system. We have only been monitoring Serverstack for three months, but it has quickly established itself as one of the hosting company sites with the fewest failed requests over that period, despite being located in the area affected by Hurricane Sandy.

Swishmail (second), New York Internet (third), Datapipe (fifth) and Reliable Servers (tenth) are also hosted within the area in which Hurricane Sandy made landfall and the presence of five such affected companies in the top ten reinforces Datapipe founder Robb Allen’s assertion that the recent history of the US North East with events including grid blackouts, Hurricane Irene and the 9/11 attacks has helped improve the resilience of the internet connectivity and hosting industry in that area.

December saw New York Internet (third) named NJBIZ's "Emerging Business of the Year" for 2012. NJBIZ profiled New York Internet's New Jersey datacentre in 2011, and praised the company's renovation and retrofitting of an older property in order to accommodate modern technology.

December's top ten list is dominated by FreeBSD and Linux, with the exception of Windows specialists Server Intellect (fourth) who have the only site running Windows. Server Intellect, which now offers Windows Server 2012 as standard on all dedicated and cloud servers, was second last month and regularly features among the top ten most reliable hosting company sites.

During December we added a new performance measurement point hosted at Webair's datacentre, in Amsterdam, bringing the total number of measurement points to 11.

Netcraft measures and makes available the response times of around forty leading hosting providers' sites. The performance measurements are made at fifteen minute intervals from separate points around the internet, and averages are calculated over the immediately preceding 24 hour period.

From a customer's point of view, the percentage of failed requests is more pertinent than outages on hosting companies' own sites, as this gives a pointer to reliability of routing, and this is why we choose to rank our table by fewest failed requests, rather than shortest periods of outage. In the event the number of failed requests are equal then sites are ranked by average connection times.

Information on the measurement process and current measurements is available.

Most Reliable Hosting Company Sites in November 2012

Rank Company site OS Outage hh:mm:ss Failed Req% DNS Connect First byte Total
1 Datapipe FreeBSD 0:00:00 0.007 0.094 0.018 0.037 0.056
2 Server Intellect Windows Server 2008 0:00:00 0.010 0.012 0.064 0.142 0.337
3 Pair Networks FreeBSD 0:00:00 0.014 0.254 0.083 0.169 0.507
4 XILO Communications Ltd. Linux 0:00:00 0.017 0.419 0.067 0.552 0.697
5 ServInt Linux 0:00:00 0.021 0.041 0.053 0.092 0.169
6 Kattare Internet Services Linux 0:00:00 0.021 0.157 0.119 0.242 0.498
7 ServerStack Linux 0:00:00 0.024 0.017 0.031 0.063 0.063
8 GoDaddy.com Inc Windows Server 2008 0:00:00 0.028 0.447 0.119 0.888 1.461
9 INetU Windows Server 2008 0:00:00 0.031 0.122 0.077 0.238 0.463
10 www.hostway.ro Linux 0:00:00 0.031 0.306 0.140 0.917 1.560
See full table

Unaffected by the aftermath of Hurricane Sandy's landfall on the East Coast of the United States, Datapipe had the most reliable hosting company site in November. Webair, Logicworks, Serverstack, and INetU also had no outages in November despite their locations in the path of Sandy. In contrast to the problems with fuel supply at the beginning of the month, Logicworks CEO, Kenneth Ziegler, said "[Logicworks] were able to consistently deliver good news thanks to our partners receiving a predictable resupply of fuel for their generators": this story is repeated across many other successful hosting companies in the area.

Pair Networks' site — located in Pittsburgh, at the periphery of the area affected by Sandy — came third in November. In common with Datapipe, Pair's site is hosted on FreeBSD which is renowned for its reliability and is regularly seen in the top 10 table. ServInt was also on the edge of the area affected by the storm in Reston, Virginia and placed 5th in November, responding to all but six requests.

As one coast of the United States starts to pick up the pieces after a hurricane, another is battered by torrential rain and widespread flooding. The 'Pineapple Express' storm — so named because of its origins in the Pacific Ocean above Hawaii — has not been as damaging as Sandy: few hosting companies appear to have been affected by it at the time of writing this piece. Kattare, 6th in the table, is based in Corvallis, Oregon which is predicted to have minor flooding.

Server Intellect, hosted in Dallas away from the dramatic events on each coast, was placed 2nd, gaining 5 places from last month's rank of 7. Server Intellect specializes in providing Windows-based hosting with data centers located in 3 cities spread across the United States: Washington D.C., Seattle, and Dallas.

Netcraft measures and makes available the response times of around forty leading hosting providers' sites. The performance measurements are made at fifteen minute intervals from separate points around the internet, and averages are calculated over the immediately preceding 24 hour period.

From a customer's point of view, the percentage of failed requests is more pertinent than outages on hosting companies' own sites, as this gives a pointer to reliability of routing, and this is why we choose to rank our table by fewest failed requests, rather than shortest periods of outage. In the event the number of failed requests are equal then sites are ranked by average connection times.

Information on the measurement process and current measurements is available.

New York Internet rides out the storm

New York Internet looks set to make it through the aftermath of Hurricane Sandy with barely a scratch on its uptime or performance.

NYI's New York City datacenter is just a third of a mile away from the 75 Broad Street datacenter (in evacuation Zone A), which flooded during Hurricane Sandy. NYI is crucially further uphill, in Zone C, and was out of reach of the storm surge. Despite widespread power failures within the area, NYI has so far managed to continue operating without suffering from any outages:

Demand for fuel is very high in the areas affected by the storm. Phillip Koblence, founder of NYI, said that poor availability of gasoline for staff to get to and from datacenters was his worst problem, followed by sleeping and washing facilities. Queues to get gasoline were reportedly two miles long, and vehicles containing fewer than 3 people were not being allowed into Manhattan between 6am and midnight.

Koblence told Netcraft that he had no power or water at home, and difficulties getting food anywhere near work were also adding to the problems. NYI expected commercial power to be shut off as the storm hit, and its New Jersey and New York City datacenters have been running on diesel generators since Monday.


NYI's New York City datacenter is only a few blocks
away from the flooded 75 Broad Street datacenter.

NYI estimates that its 21st floor generator tank in Manhattan can last for 36 hours, while its 8th floor generator can run for more than 3 days. The Bridgewater datacenter in New Jersey is believed to be capable of lasting at least 10 days on generators, far longer than the times between each fuel delivery that the company has been sustaining this week.

Commercial power is expected to be restored to the datacenters late on Saturday night, although NYI plans to remain on generator power until the commercial power supply becomes stable.

Queuing for gasoline in Bridgewater.

Live performance graphs for www.nyi.net can be viewed here.

Most Reliable Hosting Company Sites in October 2012

Rank Company site OS Outage
hh:mm:ss
Failed
Req%
DNS Connect First
byte
Total
1 Datapipe FreeBSD 0.000 0.071 0.018 0.038 0.057
2 Qube Managed Services Linux 0:00:00 0.007 0.132 0.071 0.142 0.142
3 XILO Communications Ltd. Linux 0:00:00 0.007 0.331 0.132 0.388 0.668
4 iWeb Linux 0:00:00 0.010 0.137 0.085 0.171 0.171
5 INetU Windows Server 2008 0:00:00 0.013 0.092 0.090 0.266 0.535
6 www.logicworks.net Linux 0:00:00 0.017 0.212 0.089 0.444 0.683
7 Server Intellect Windows Server 2008 0:00:00 0.017 0.058 0.107 0.215 0.537
8 Multacom FreeBSD 0:00:00 0.017 0.143 0.117 0.236 0.600
9 ReliableServers.com Linux 0:00:00 0.020 0.371 0.097 0.200 0.282
10 Swishmail FreeBSD 0:00:00 0.024 0.127 0.071 0.141 0.285

See full table

Datapipe was the most reliable hosting company in October, impressively responding to all requests throughout the month, despite being in the area most affected by Hurricane Sandy.

Datapipe's corporate offices are based in the heart of Jersey City, very close to areas where analysts had predicted a 100% probability of a storm surge higher than 6 feet. The southern tip of Manhattan eventually experienced a storm surge of 13 feet. Datapipe founder and CEO Robb Allen told Netcraft that the effects of the storm were also felt as far inland as Somerset, where Datapipe's New Jersey datacenters are based.

After the grid became unstable on Monday, Datapipe switched to generators for their datacenter power supply. Even though their diesel reservoir was large enough to last at least four days, Datapipe also stationed additional fuel trucks on site in case roads became impassable.

Allen noted that previous events including grid blackouts, Hurricane Irene and 9/11 have all helped the internet connectivity and hosting industry in the US north east be better prepared for emergencies, though that there is currently a lot of strain on fuel delivery systems.

Datapipe's performance and uptime remained remarkably calm before, during, and after the storm, in stark contrast to destruction depicted in photos taken during the event.

When there isn't a storm brewing, Datapipe runs its United States data centers on entirely renewable energy and is recognized by the Environmental Protection Agency as a Green Power Partner. Datapipe's other US datacenters are located in San Jose and North Virginia.

Datapipe also has datacenters in Iceland, London, Shanghai and Hong Kong. The location of the Iceland datacenter allows for free cooling and runs on 100% renewable power using only geothermal and hydroelectric energy sources. The physical infrastructure has been built with steel instead of concrete, making much of it recyclable at the end of its life.

Netcraft measures and makes available the response times of around forty leading hosting providers' sites. The performance measurements are made at fifteen minute intervals from separate points around the internet, and averages are calculated over the immediately preceding 24 hour period.

From a customer's point of view, the percentage of failed requests is more pertinent than outages on hosting companies' own sites, as this gives a pointer to reliability of routing, and this is why we choose to rank our table by fewest failed requests, rather than shortest periods of outage. In the event the number of failed requests are equal then sites are ranked by average connection times.

Information on the measurement process and current measurements is available.

Most Reliable Hosting Company Sites in September 2012

Rank Company site OS Outage
hh:mm:ss
Failed
Req%
DNS Connect First
byte
Total
1 Qube Managed Services Linux 0:00:00 0.003 0.196 0.096 0.194 0.194
2 Hosting 4 Less Linux 0:00:00 0.003 0.142 0.101 0.204 0.391
3 Kattare Internet Services Linux 0:00:00 0.007 0.186 0.064 0.129 0.263
4 New York Internet FreeBSD 0:00:00 0.007 0.172 0.079 0.160 0.486
5 XILO Communications Ltd. Linux 0:00:00 0.007 0.275 0.103 0.319 0.537
6 Datapipe FreeBSD 0:00:00 0.014 0.100 0.016 0.032 0.048
7 www.logicworks.net Linux 0:00:00 0.014 0.199 0.082 0.473 0.585
8 www.choopa.com Linux 0:00:00 0.014 0.207 0.088 0.180 0.245
9 ServInt Linux 0:00:00 0.014 0.362 0.091 0.185 0.338
10 www.netcetera.co.uk Windows Server 2008 0:00:00 0.014 0.083 0.102 0.206 0.512

See full table

Qube Managed Services was the most reliable hosting company in September, responding to 99.997% of all requests throughout the month. The London-based company specialises in VMware cloud services, colocation, backups, and also offers PCI-DSS compliant hosting on both virtual and dedicated platforms. Qube also has infrastructure in Zurich and New York, and was also the most reliable hosting company during August.

Hosting 4 Less was the second most reliable hosting company, responding to the same percentage of requests, but with a longer average connection time. Hosting 4 Less has been operating since 1998 and offers both dedicated and shared hosting on Linux or Windows platforms, all backed by a 99.9% uptime guarantee.

Linux was the most prevalent operating system amongst the 10 most reliable hosting companies in September; seven of these sites were hosted on Linux servers, including www.qubenet.net and www.hosting4less.com, while two used FreeBSD and one used Windows Server 2008.

Netcraft measures and makes available the response times of around forty leading hosting providers' sites. The performance measurements are made at fifteen minute intervals from separate points around the internet, and averages are calculated over the immediately preceding 24 hour period.

From a customer's point of view, the percentage of failed requests is more pertinent than outages on hosting companies' own sites, as this gives a pointer to reliability of routing, and this is why we choose to rank our table by fewest failed requests, rather than shortest periods of outage. In the event the number of failed requests are equal then sites are ranked by average connection times.

Information on the measurement process and current measurements is available.

Most Reliable Hosting Company Sites in August 2012

Rank Company site OS Outage
hh:mm:ss
Failed
Req%
DNS Connect First
byte
Total
1 Qube Managed Services Linux 0:00:00 0.003 0.170 0.133 0.270 0.271
2 Datapipe FreeBSD 0:00:00 0.007 0.079 0.017 0.036 0.054
3 iWeb Technologies Linux 0:00:00 0.007 0.127 0.085 0.170 0.170
4 www.netcetera.co.uk Windows Server 2008 0:00:00 0.007 0.045 0.139 0.281 0.701
5 XILO Communications Ltd. Linux 0:00:00 0.007 0.376 0.141 0.406 0.687
6 ReliableServers.com Linux 0:00:00 0.010 0.172 0.073 0.180 0.219
7 New York Internet FreeBSD 0:00:00 0.013 0.150 0.071 0.223 0.500
8 INetU Windows Server 2008 0:00:00 0.013 0.105 0.093 0.271 0.549
9 Server Intellect Windows Server 2008 0:00:00 0.017 0.149 0.055 0.111 0.278
10 www.choopa.com Linux 0:00:00 0.020 0.213 0.089 0.183 0.261

See full table

Qube Managed Services, a London-based company which specialises in virtual hosting, was the most reliable hosting company in August. With infrastructure in London, Zurich and New York, they provide Virtual Data Centres and Managed Hosting in addition to server co-location. Having placed in the top 10 twice before in the past six months, Qube's top place this month is well-deserved with 99.997% of requests succeeding.

Datapipe and iWeb Technologies placed second and third this month with the same percentage of successful requests. Datapipe, whose connection times were on average faster, runs its data centres entirely on renewable energy and are recognised by the Environmental Protection Agency as a Green Power partner. iWeb offers dedicated and virtual servers in addition to a number of advanced solutions such as Web Clusters, ideal for customers requiring high availability.

Netcetera and XILO also both placed highly this month with the same number of successful requests as Datapipe and iWeb, putting them in fourth and fifth places respectively.

As we've seen in previous months, the most reliable hosting companies are all powered by Linux, FreeBSD or Windows Server 2008. The last time a different operating system placed in the top 10 was when Windows Server 2003 appeared, back in February.

Netcraft measures and makes available the response times of around forty leading hosting providers' sites. The performance measurements are made at fifteen minute intervals from separate points around the internet, and averages are calculated over the immediately preceding 24 hour period.

From a customer's point of view, the percentage of failed requests is more pertinent than outages on hosting companies' own sites, as this gives a pointer to reliability of routing, and this is why we choose to rank our table by fewest failed requests, rather than shortest periods of outage. In the event the number of failed requests are equal then sites are ranked by average connection times.

Information on the measurement process and current measurements is available.