Live chat used in phishing attack

Early last week, Netcraft blocked a website purporting to offer online support for eBay customers. The website made use of a third-party live chat service provided by Volusion, an e-commerce outfit which also provides both free and premium hosted live chat services. By running a live chat service and asking the right questions, a fraudster could coax an unsuspecting victim into revealing sensitive information in addition to their eBay login credentials.

The agent providing "support" claimed that the chat was accessed by clicking a live chat button in eBay's order confirmation email. When Netcraft attempted to question the legitimacy of the live chat, the agent immediately disconnected. eBay's official live chat service is available to eBay members through a secure page on an ebay.com subdomain and is linked to from the eBay website.

An example fraudulent live chat impersonating eBay (left) and the legitimate version (right); both have valid SSL certificates

An example fraudulent live chat impersonating eBay (left) and the legitimate version (right); both have valid SSL certificates

Later, the site showed a place-holder company logo and the eBay branding had disappeared.

This attack is interesting as several well-known companies outsource their live chat support, including Sky, a British broadcaster and ISP (LivePerson), Western Union (Oracle), and Rackspace (BoldChat). This, combined with a valid SSL certificate, could be convincing enough to deceive people accustomed to seeing third-party domain names for live chat applications. In addition, free or trial deployments can be obtained for these third-party services quickly — some without identification or credit cards — allowing a social engineer to carry out this attack easily and anonymously.

Live chat social engineering is not a novel technique for fraudsters: last December, a replacement Kindle was falsely ordered via the official Amazon live chat by a fraudster with only limited knowledge of the victim. A similar scam was seen in February this year. A forum dedicated to social engineering has a thread allegedly making offers to buy Amazon order numbers, which could be used in future attacks.

Netcraft advises people to never reveal sensitive information such as passwords or PINs in live chats, even if asked. A legitimate company will not require this information. If in doubt, challenge them to verify who they say they are. Only access live chats from companies' own sites: do not access them from third-party websites or emails.

You can protect yourself against the latest phishing attacks by installing Netcraft's Anti-Phishing Extension and help protect the internet community by reporting potential phishing sites to Netcraft by email to scam@netcraft.com or at http://toolbar.netcraft.com/report_url. Netcraft can also help protect both brand owners and hosting companies.

OCSP Server Performance in March 2013

Rank Company site OS Outage
hh:mm:ss
Failed
Req%
DNS Connect First
byte
Total
1 ocsp.starfieldtech.com Linux 0:00:00 0.003 0.076 0.024 0.043 0.043
2 ocsp.verisign.com Citrix Netscaler 0:00:00 0.006 0.051 0.081 0.162 0.162
3 ocsp.thawte.com Citrix Netscaler 0:00:00 0.006 0.041 0.083 0.164 0.164
4 ocsp.godaddy.com Linux 0:00:00 0.015 0.161 0.025 0.044 0.044
5 ocsp.startssl.com/sub/class4/server/ca Linux 0:00:00 0.018 0.068 0.011 0.056 0.056
6 evsecure-ocsp.verisign.com Citrix Netscaler 0:00:00 0.018 0.228 0.082 0.163 0.163
7 ocsp.trendmicro.com/tmca Citrix Netscaler 0:00:00 0.018 0.050 0.099 0.200 0.201
8 evintl-ocsp.verisign.com Citrix Netscaler 0:00:00 0.024 0.261 0.082 0.162 0.162
9 ocsp.startssl.com/sub/class2/server/ca Linux 0:00:00 0.027 0.049 0.011 0.057 0.057
10 ocsp.xi.tcclass2-ii.trustcenter.de Linux 0:00:00 0.027 0.199 0.090 0.197 0.197

See full table

The Online Certificate Status Protocol (OCSP) is an alternative method to Certificate Revocation Lists (CRLs) for obtaining the revocation status of an individual SSL certificate. Fast and reliable OCSP responders are essential for both Certificate Authorities (CAs) and their customers — a slow OCSP response will introduce an additional delay before many browsers can start sending and receiving encrypted traffic over an HTTPS connection.

Starfield Technologies, a Go Daddy brand, had the most reliable OCSP responder last month with only a single failed request and an average connection time of 24ms. Starfield Technologies was founded in 2003 as the technology research branch of Go Daddy. Go Daddy customers have the option to choose which issuing organization to use when buying an SSL certificate. Although both Go Daddy and Starfield appear to share the same OCSP responder infrastructure, ocsp.godaddy.com had five failed requests, however this was still fewer than StartCom, Symantec, and Trend Micro. Both Go Daddy and Starfield issue certificates in all three certificate assurance categories: Domain Validation (DV), Organisation Validation (OV), and Extended Validation (EV). Starfield is most prominent in the EV sector — more than 15% of all EV certificates issued within the group are issued by Starfield — but it remains only a small part of Go Daddy's SSL certificate business: Starfield accounts for just 10% of certificates issued.

StartCom had the shortest average connect time (11ms) of all monitored CAs last month after having moved its OCSP infrastructure at the end of February. StartCom, as well as Entrust, now delivers its OCSP responses via the Akamai CDN (Content Delivery Network), reducing the OCSP connection overhead to a minimum by serving content from as topologically close as possible to the client. GlobalSign is a CloudFlare evangelist, using CloudFlare's CDN platform for its OCSP and CRL infrastructure as well as their own corporate website.

Many of the monitored OCSP responders are served by Citrix Netscaler devices. Citrix Netscaler is a hardware appliance that provides, amongst other features, load balancing and firewall functions. The use of such load balancing technology is no surprise — a single certificate on a popular site that does not use OCSP stapling could generate a significant number of OCSP requests, causing a CA's responder to experience high volumes of traffic.

In many circumstances each connection to an HTTPS site could trigger multiple OCSP requests: a request for the server's certificate and one for each intermediate certificate. OCSP responses are typically valid for a week, so some caching is possible. Caching can reduce both the burden on OCSP responders and increase the perceived performance of HTTPS websites to users, but is limited to repeat visits. OCSP Stapling is designed to improve performance by allowing the web site's server to “staple” the OCSP response to the TLS handshake, removing the need for the client to connect to the CA's OCSP responder.

Netcraft measures and makes available the OCSP and CRL end point response times of all the major Certificate Authorities (CAs). The performance measurements are made at fifteen minute intervals from separate points around the internet, and averages are calculated over the immediately preceding 24 hour period.

UGG blog used to fleece HSBC customers

Hot on the heels of recent WordPress attacks, Netcraft has found a phishing attack which uses a script hosted on the official UGG blog at blog.uggaustralia.com. UGG — famous for its sheepskin boots — hosts its WordPress blog with Media Temple but its blog also contains a malicious PHP script which fleeces HSBC customers out of their bank account details. It is difficult to tell whether this attack is connected with the recent increase in brute-force password guessing attacks on WordPress or whether the location of the malicious script is unconnected.

The attack uses a phishing email with an attached HTML document designed to look like a genuine HSBC website. The HTML attachment contains a form which asks the victim for his date of birth, security number, account number, sort code and full name. The entered details are submitted to the server hosting the UGG blog, where the details are harvested by a PHP script hidden in the blog's stylesheet directory; the victim is then redirected to the real HSBC website as if nothing untoward were afoot.

The phishing form is submitted to the script hidden on UGG's blog.

WordPress is by far the most popular blogging platform and content management system on the internet: Netcraft's April 2013 Publishing Applications survey found more than 25 million WordPress sites. Given its popularity, it is not surprising that is often targeted by fraudsters. The predictable location of the administrative interface and the widespread use of the default "admin" username lends itself to simple brute-force password guessing attacks as have been reported recently.

Certificate revocation and the performance of OCSP

Certificate revocation is a critical aspect of maintaining the security of the third-party Certificate Authority (CA) infrastructure which underpins secure communication on the internet using SSL/TLS. A certificate may be worth revoking when it has had its private key compromised, the owner of the certificate no longer controls the domain for which it was issued, or the certificate was mistakenly signed. Without the ability to revoke certificates, a CA has no direct means of marking a certificate as untrusted before the expiry of the certificate, which could be several years away. In particularly urgent cases a browser vendor may have the ability to block certain individual certificates, trusted roots, or intermediate certificates, but this is rarely performed and is not suitable for lower-risk issues where revocation is necessary but not urgent.

There are two main technologies for browsers to check the revocation status of a particular certificate: using the Online Certificate Status Protocol (OCSP) or looking up the certificate in a Certificate Revocation List (CRL). OCSP provides real-time revocation information about an individual certificate from an issuing CA, unlike CRLs which provide a list of revoked certificates and may be received by clients less frequently.

The graph below shows a comparison of the time taken for the TLS handshake, both with and without OCSP checking enabled. The data was collected using packet traces taken while using Firefox 20 on Linux from an IP address in the UK. Measurements were taken three times (each time with a fresh cache) after discarding an initial request.

The relationship between whether OCSP checking is enabled and the time taken to complete the TLS handshake is not straightforward. In order for the browser to display the "green bar" to distinguish an Extended Validation (EV) certificate, OCSP requests must be made for every certificate in the chain whereas in many browsers, if an OCSP request is made at all, intermediate certificates are not checked. The increased time taken for the TLS handshake when using an EV certificate can be attributed to Firefox's sequential OCSP checking behaviour. However, where an OCSP check can be performed within the round-trip time to the server — for example, if the OCSP responder is served via a content delivery network or CDN — the check does not dramatically affect the time taken for the TLS handshake. When both the web server and the OCSP responder are topologically close to the client, as is the case with www.globalsign.com, the short round-trip time to the server isn't sufficient to mask the the time taken to receive OCSP responses for both the web site's certificate and the intermediate certificate presented. The slight difference between Paypal and GlobalSign's performance can at least partially be attributed to the additional OCSP request made for GlobalSign: GlobalSign's certificate chain requires three OCSP requests whereas Paypal's requires just two.

Reliability of RapidSSL's OCSP responder — December 2012

Netcraft has extracted around 40 OCSP responder URLs from certificates seen in the Netcraft SSL server survey, and has been monitoring them since late November 2012. The performance and reliability of the services varies significantly: Symantec's VeriSign OCSP responder has had consistently solid reliability, only a handful of connections failed over a 4 month period; whereas, in the same period more than 6% of requests to one of StartCom's responders failed. The reliability and performance of StartCom's OCSP responders have improved significantly since the end of February 2013 when it switched to using Akamai. Geotrust, another Symantec brand, did not have as strong a performance as either Thawte or VeriSign — all three of GeoTrust’s OCSP servers were down for between 48 and 104 minutes in a single event. Performance and reliability is measured from 11 points spread around Europe and North America: outages require at least one failed response from all measurement nodes within the 15-minute measurement interval.

Shift in reliability and performance for StartCom — late February 2013

For those browsers performing a synchronous OCSP request during the TLS handshake, the performance of the OCSP responder is often crucial. Any delay in responding to the request may noticeably slow down the handshake. For example, comparing GlobalSign's CloudFlare-accelerated OCSP responder with Entrust's, you find that GlobalSign's responder is significantly faster than Entrust's which uses Akamai's CDN. However, despite GlobalSign's performance advantage, its reliability has been affected by a number of CloudFlare outages — since Netcraft began monitoring OCSP, GlobalSign's responders have had at least 45 minutes of downtime whereas Entrust has had none.

GlobalSign (blue) and Entrust (green) OCSP responder performance.

OCSP responses can be stapled to a response from a web server when negotiating the TLS handshake to avoid the need for the browser to make a secondary request to a third party server. CloudFlare has claimed that enabling OCSP stapling has led to a 30% speed improvement for HTTPS sites. OCSP stapling support is present in newer versions of nginx — an increasingly popular open source web server — as a result of a development project sponsored by GlobalSign, DigiCert, and Comodo. OCSP stapling is not supported in the most popular version of Apache, 2.2.x, nor is it supported in current versions of Firefox (although support is in the pipeline), so it must remain only part of the solution for the foreseeable future. Frustrated by some of the limitations of OCSP, some CAs have lent support to a proposed an alternative revocation method using short lived certificates.

Browser support for the both OCSP and CRLs is mixed: currently, Firefox does not automatically download the CRLs from trusted CAs, so Firefox users must rely on OCSP alone; Google uses a proprietary mechanism to distribute CRLs to users of Google Chrome which aggregates per-CA CRLs into a single update which is distributed using its automatic update channel. Many browsers default to a "soft-fail" approach, leaving users vulnerable to eavesdroppers able to block or tamper with OCSP traffic. For as long as the CAs running OCSP responders do not have a strong record for both the performance and the reliability of their OCSP responders, browsers will find it difficult to justify switching to synchronous "hard-fail" behaviour.

Updated 18/04/2013

Angry Birds impersonated to distribute malware

As part of Netcraft's ongoing work in providing anti-fraud and anti-phishing services, we have recently discovered a significant number of Russian language attacks targeting users of popular pieces of software, including well known brands such as Angry Birds. This type of attack can be particularly successful as it exploits a user's trust in a brand. Malicious downloads for Android phones are becoming an increasingly common attack vector.

Angry Birds is a video game franchise created by Rovio Entertainment. The franchise gained popularity on Apple's iOS platform, and has since become available on all popular mobile and desktop operating systems. With over 1 billion downloads, and over 250 million active users, the franchise has become iconic in the marketplace — the original game and its variants are frequently seen in top ten app lists, so is continually attracting new users.

Angry Birds is impersonated to push malware.

Distributing malware purporting to be genuine software isn't a new tactic — Angry Birds has been a victim of this before. In this case smartphone users were hit by premium rate phone scams.

However, lately we have seen an increase in attackers taking additional measures to prevent their sites being found and taken down by the anti-phishing community. Restricting access to a site by country is one tactic that is becoming increasingly common. This is usually achieved via IP filtering; however Netcraft has seen attacks restricting access based on Accept-Language and User-Agent headers — one particular type of attack purported to provide a browser update, varying the brand impersonated depending on the User-Agent submitted.

Many of the attacks Netcraft has observed have been primarily composed of Russian language content, and restricted to IP addresses located in Russian-speaking countries. On another site impersonating Angry Birds, we found that when accessed from a proxy based in Russia, malware was distributed; however when attempting to download the content through a different proxy (located in Australia in the below example) we were redirected to Google.

IP filtering, amongst other measures taken by fraudsters, makes identifying and classifying phishing sites more difficult both for anti-phishing vendors and for hosting companies responding to abuse notifications.

You can protect yourself against phishing sites by installing Netcraft's Anti-Phishing Extension and help protect the internet community by reporting potential phishing sites to Netcraft by email to scam@netcraft.com or at http://toolbar.netcraft.com/report_url. Netcraft can also help protect both brand owners and hosting companies.

Fake Mulberry stores promoted by hacked sites and black hat SEO

Mulberry — well known for its luxury fashion accessories — is currently being impersonated by fake online stores which have successfully promoted themselves to the first page of search engine results by planting malign JavaScript on hacked websites.

The hacked sites display various descriptions of Mulberry products, and also include hyperlinks to the fake Mulberry sites. Both help to make the fake sites seem more relevant to search engines; indeed, the fake stores can even be reached from the first page of organic Google search results for the search term "Mulberry".

The injected scripts are sourced from an external site hosted in China, but which uses the .la country code top-level domain. This ccTLD belongs to the Lao People's Democratic Republic, but is actively marketed as a top-level domain for the US city of Los Angeles. Although the fake store associated with the above screenshot uses a UK ccTLD, it is actually hosted by root S.A. in Luxembourg, and shares the same netblock as kim.com and several bittorrent sites, including a mirror of The Pirate Bay, allowing the site to be accessed from countries where ISPs were ordered to implement blocks against the original Pirate Bay site.

Such underhanded methods of search engine optimisation (SEO) are not unusual, and can potentially outperform traditional spam-based marketing. For instance, there is likely to be a much larger conversion rate among customers who are actively searching for a specific product than there would be among recipients of spam, many of whom would have no intention of buying anything, and – thanks to spam filters – may not even receive the spam in the first place. With such low returns on spam-based marketing, a huge number of emails would need to be sent in order to achieve a worthwhile return, which would only serve to draw more – possibly unwanted – attention to a fake site.

Some of the hacked sites which appear on the first page of a Google search for "Mulberry" lend further credibility to the scam, making it appear as though the products for sale have received thousands of reviews and near-perfect ratings. However, clicking on these links causes the user to be redirected to one of the fake stores, such as http://www.mulberryeshop.co.uk.

Even if you arrive at a website via a trusted search engine, Netcraft's site reports can help you make informed decisions about whether that site itself should be trusted. For example, Netcraft's site report awards a Risk Rating of 9/10 to www.mulberryeshop.co.uk, whereas the legitimate site, www.mulberry.com, has a rating of 0/10. Such ratings are conveniently accessible to users of the Netcraft browser extension, which is available for Firefox and Chrome.

Other obvious clues to look out for are the lack of an encrypted HTTPS connection when logging in to the site, and the WHOIS record for the domain reveals that "the registrant is a non-trading individual who has opted to have their address omitted from the WHOIS service."

A fake Mulberry online store, hosted in Luxembourg

Brand owners can also take the initiative to protect both themselves and their customers. The fake store shown above was detected last month by Netcraft's phishing, identity theft and fraud detection service, demonstrating how brand owners can receive early warnings of such attacks.

Mulberry's extraordinary success over the past five years (LON:MUL) has made it an attractive brand to target, even though its shares dropped by 16% last month. This drop followed a profit warning, which revealed weaker than anticipated trading post-Christmas. It is plausible that a multitude of fake stores, with good search engine rankings, could have contributed towards this reduction in revenue.