Buying a dedicated server or moving a site to a new network provider can be a stab in the dark in that it is often not easy to see the quality and reliability of the provider’s network performance until after the purchase has been made. Netcraft’s view is that lack of transparency on network performance and outages harms the whole industry, both consumers and providers. Just as the customer suffers from not being able to make an informed choice between suppliers taking into consideration network response times as well as price, vendors with fast and reliable networks have no easy way of empirically showing the prospect the relative quality of service of their network relative to other players in the market. Ignorance plays into the hands of the companies investing less in their networks, since they will be better able to discount, and their longer response times and network outages will be less obvious to the customer. More widespread knowledge helps the industry as a whole, because better informed customers are more willing to pay more for superior connectivity, and the extra revenue coming into the industry can be invested in further improving resilience, performance, and support creating a virtuous circle. Key metrics include;
- fewer outages – no one wants to be on a network that suffers frequent loss of connectivity.
- Shorter outages - customers will be more tolerant of short outages which may be operationally difficult to avoid;
- faster response times - the shorter the response times, the better.
6 Nov 2003 Hosting, Netcraft Services
Press Release: Companies hosting over 14% of the Internet's active sites subscribe to Netcraft's Hosting Provider Switching Analysis. November 10th, BATH, England – Netcraft announced today that its Hosting Provider Switching Analysis, launched in June,...
Further DDoS Attack on Rackspace?
30 Aug 2003 Hosting, Performance, Security
Rackspace's site was down for around two and a half hours early this morning [BST], in what may likely have been a repeat of Tuesday's distributed denial of service attack. The response times to our own performance collector on Rackspace's network...
Hosting Companies under Attack
29 Aug 2003 Hosting, Performance, Security
The recent spate of distributed denial of service attacks has diversified, with some attackers apparently now targetting hosting companies. On Tuesday rackspace.com was attacked just one day after issuing a press release launching a service to...