Most Reliable Hosting Company Sites in March 2014

Rank Performance Graph OS Outage
DNS Connect First
1 Datapipe FreeBSD 0:00:00 0.011 0.081 0.018 0.037 0.055
2 Linux 0:00:00 0.011 0.163 0.074 0.157 0.204
3 Linux 0:00:00 0.015 0.177 0.075 0.154 0.199
4 Qube Managed Services Linux 0:00:00 0.019 0.095 0.036 0.076 0.076
5 Hyve Managed Hosting Linux 0:00:00 0.019 0.230 0.064 0.127 0.131
6 Anexia Linux 0:00:00 0.019 0.232 0.089 0.411 0.685
7 Bigstep Linux 0:00:00 0.022 0.244 0.065 0.177 0.209
8 Webzilla unknown 0:00:00 0.026 0.124 0.070 0.138 0.393
9 Netcetera Windows Server 2012 0:00:00 0.030 0.059 0.072 0.158 0.291
10 ServerStack Linux 0:00:00 0.030 0.081 0.075 0.148 0.148

See full table

Managed services provider Datapipe had the most reliable hosting company site in March, closely followed by Choopa in second place. Both of the top two hosting company sites experienced three failed requests, and therefore the tie for first place was broken by analysing average connection times. Datapipe had the lowest average connection time within the top ten of 18ms and therefore ranked in first place.

Datapipe has a 100% uptime record which now stretches back over eight years; its last outage occurred back in March 2006. Over this time Datapipe's infrastructure has proved it can withstand the brutal forces of nature, surviving several hurricanes, typhoons and a snow storm. Along with 100% uptime, Datapipe has a low proportion of failed requests which has led to them ranking in first place many times over the years.

Second-place Choopa is based in a data centre in Piscataway, New Jersey and additionally has infrastructure in Los Angeles, Amsterdam, and Tokyo. Choopa describes its infrastructure's architecture as redundant with no single point of failure, and has backed this up with a 100% Uptime SLA plus a 0% Packet Loss Guarantee within its network. Choopa offers IPv6 throughout its entire network using a dual stack approach — avoiding the need to tunnel over IPv4. Recently Choopa has launched its own SSD VPS service via a new brand Vultr.

In third place with four failed requests is ReliableServers which lists reliability as its number 1 policy. ReliableServers is based in New Jersey and purchases server racks and network bandwidth from Choopa in Piscataway which hooks its servers directly into Choopa's network. ReliableServers offers Dedicated hosting with a 100% uptime guarantee.

Elsewhere in the table Webzilla made its first appearance in the top ten, which may be a result of its recent infrastructure upgrades. Webzilla launched in 2005 and offers a range of hosting services including dedicated, cloud, colocation and CDN.

Linux powers almost all the hosting company sites in the top 10. The exceptions are FreeBSD running Datapipe's site in first place and Windows Server 2012 running Netcetera's site in ninth place.

Netcraft measures and makes available the response times of around forty leading hosting providers' sites. The performance measurements are made at fifteen minute intervals from separate points around the internet, and averages are calculated over the immediately preceding 24 hour period.

From a customer's point of view, the percentage of failed requests is more pertinent than outages on hosting companies' own sites, as this gives a pointer to reliability of routing, and this is why we choose to rank our table by fewest failed requests, rather than shortest periods of outage. In the event the number of failed requests are equal then sites are ranked by average connection times.

Information on the measurement process and current measurements is available.