Hotpoint service sites hacked
17th April, 2017
Hotpoint's UK service website has been hacked. Instead of allowing customers to activate warranties, book services or find an engineer, the site is currently putting its customers at risk by redirecting them to a variety of dubious websites.
The hack has also affected Hotpoint's Irish service website, which is hosted on the same IP address as the UK one.
The appended code is obfuscated to make its purpose less apparent, perhaps in the hope that nobody would dare to delete it. De-obfuscating the code reveals that it is responsible for loading a larger obfuscated script from an external site.
Presumably, this external site is operated by the hacker, in which case he has the opportunity to change the content of his malicious payload at will. Any visitor to the Hotpoint service site could consequently be at risk of much more serious attacks, such as drive-by malware or phishing.
Many bank holiday shoppers who buy Hotpoint white goods are likely to fall victim to this attack, as the paperwork included with new appliances directs new customers to the site to activate their 10 year parts guarantee.
Generally, the Easter bank holiday weekend is a good time for hackers to strike UK websites, as many people will be on holiday on both Good Friday and the following Monday. The longer the attacker can keep his redirection code in place, the more revenue he can reap.
Of course, there could be wider-reaching repercussions to this attack – if an attacker has been able to modify scripts on Hotpoint's website, then he could also have been in a position to view any data stored or transmitted by the site.