Most Reliable Hosting Company Sites in August 2017

Rank Performance Graph OS Outage
hh:mm:ss
Failed
Req%
DNS Connect First
byte
Total
1 Swishmail FreeBSD 0:00:00 0.000 0.139 0.058 0.116 0.156
2 Qube Managed Services Linux 0:00:00 0.000 0.138 0.058 0.116 0.116
3 One.com Linux 0:00:00 0.004 0.196 0.037 0.104 0.104
4 EveryCity SmartOS 0:00:00 0.004 0.107 0.064 0.290 0.290
5 Pair Networks FreeBSD 0:00:00 0.004 0.243 0.071 0.141 0.141
6 ReliableServers.com Linux 0:00:00 0.009 0.171 0.005 0.157 0.157
7 SimpleServers Linux 0:00:00 0.009 0.105 0.005 0.142 0.142
8 Lightcrest unknown 0:00:00 0.009 0.172 0.020 0.048 0.146
9 Hyve Managed Hosting Linux 0:00:00 0.009 0.091 0.059 0.122 0.122
10 Rackspace F5 0:00:00 0.009 0.161 0.074 0.150 0.150

See full table

Swishmail had the most reliable hosting company website in August 2017. It responded to all of Netcraft's requests from several points around the internet, with not a single failure, and an average connect time of 57.6 milliseconds. The US-based company provides email and web hosting services based on FreeBSD, and this is its fourth appearance in the top ten so far this year.

There was an incredibly close battle for first place this month, as Qube Managed Services also managed to respond to all of Netcraft's requests, but its average connect time was fractionally longer at 57.7 milliseconds – less than 0.2 milliseconds slower than Swishmail's average. This puts Qube in second place, but only just. Impressively, this is Qube's seventh time in the top ten for 2017. It operates data centres in London, Zurich and New York, where it offers managed hosting, colocation, and cloud-based solutions.

In third place, with a single failed request, was One.com. Its average connect time was noticeably faster than those of Swishmail and Qube; but reliability trumps speed in this contest. This is One.com's fifth top-ten appearance this year, including another first place ranking in April. Founded in 2002, the company was established in Denmark, and offers a variety of internet services including 1-click WordPress installations, domain registrations, email hosting, and Office 365.

Five of this month's top-ten hosting companies used the Linux operating system for their main sites during August, while two used FreeBSD, one used SmartOS, and another used an F5 device. Conspicuous by its absence is Windows, which has not appeared in the top ten since January, despite being found on more than half of the 1.8 billion websites in our Web Server Survey.

Netcraft measures and makes available the response times of around thirty leading hosting providers' sites. The performance measurements are made at fifteen minute intervals from separate points around the internet, and averages are calculated over the immediately preceding 24 hour period.

From a customer's point of view, the percentage of failed requests is more pertinent than outages on hosting companies' own sites, as this gives a pointer to reliability of routing, and this is why we choose to rank our table by fewest failed requests, rather than shortest periods of outage. In the event the number of failed requests are equal then sites are ranked by average connection times.

Information on the measurement process and current measurements is available.

Most Reliable Hosting Company Sites in July 2017

Rank Performance Graph OS Outage
hh:mm:ss
Failed
Req%
DNS Connect First
byte
Total
1 Qube Managed Services Linux 0:00:00 0.000 0.135 0.063 0.124 0.124
2 Memset Linux 0:00:00 0.000 0.137 0.063 0.244 0.387
3 New York Internet FreeBSD 0:00:00 0.004 0.279 0.019 0.041 0.148
4 Bigstep Linux 0:00:00 0.004 0.132 0.063 0.129 0.129
5 XILO Communications Ltd. Linux 0:00:00 0.004 0.213 0.070 0.139 0.139
6 Netcetera Linux 0:00:00 0.004 0.092 0.079 0.159 0.160
7 www.dinahosting.com Linux 0:00:00 0.004 0.194 0.082 0.164 0.165
8 Hivelocity Linux 0:00:00 0.004 0.156 0.084 0.168 0.168
9 One.com Linux 0:00:00 0.008 0.190 0.037 0.106 0.106
10 Hyve Managed Hosting Linux 0:00:00 0.008 0.084 0.061 0.127 0.127

See full table

Qube Managed Services takes July 2017's top position for most reliable hosting company site, with its site successfully responding to all requests. Qube operates from three data centres — in the City of London, Zurich, and Manhattan, New York - offering managed hosting, colocation, and cloud-based solutions.

Memset's site also successfully responded to all requests in July, as it did in June. However, its average TCP connect time was less than a millisecond slower than Qube's, granting Memset second place in July. Memset is a UK-based hosting company with a 99.998% uptime over 3 years, and 100% uptime over the past 6 months.

New York Internet gained third place with only one failed request. New York Internet is the only hosting provider in July's top 10 list to use a non-Linux operating system to power its website, being powered instead by FreeBSD.

Hyve Managed Hosting continues its top 10 streak, now having been in the top 10 for six consecutive months.

Netcraft measures and makes available the response times of around thirty leading hosting providers' sites. The performance measurements are made at fifteen minute intervals from separate points around the internet, and averages are calculated over the immediately preceding 24 hour period.

From a customer's point of view, the percentage of failed requests is more pertinent than outages on hosting companies' own sites, as this gives a pointer to reliability of routing, and this is why we choose to rank our table by fewest failed requests, rather than shortest periods of outage. In the event the number of failed requests are equal then sites are ranked by average connection times.

Information on the measurement process and current measurements is available.

BTC-e: Better hosting than the Feds

The btc-e.com domain – previously operated by the BTC-e Bitcoin exchange – has barely been online since being seized by the US authorities on 28 July.

The btc-e.com homepage was much faster and more reliable while it was still a cryptocurrency exchange, handling around 2.5% of all Bitcoin exchange volume.

The btc-e.com homepage was much faster and more reliable while it was still a cryptocurrency exchange, handling around 2.5% of all Bitcoin exchange volume.

Since being seized, the btc-e.com domain has pointed to a different web server, hosted by 1&1 Internet in the United States. It now displays nothing more than a customary seizure notice, announcing that it has been seized as part of a joint law enforcement operation involving the FBI, IRS, DoJ, FDIC, Homeland Security and the Secret Service.

seized

But evidently, hosting a 383 KB PNG image on a static HTML page is harder than it might seem. Most requests to the new site either fail to connect, or are very slow – much slower than when the site was still operating as an exchange for Bitcoins and other cryptocurrencies. Back then, btc-e.com was served via the Cloudflare content delivery network, which explains the relatively stellar performance in the run-up to its seizure.

failed-request

The seizure of btc-e.com relates to a large-scale money laundering operation, which included Bitcoins stolen from the now-defunct Mt.Gox exchange. It is not clear whether the poor performance of the new site is simply being caused by an unsuitable hosting platform, or by deliberate protest attacks from aggrieved parties. Users who had Bitcoins tied up in BTC-e may never get them back.

Most Reliable Hosting Company Sites in June 2017

Rank Performance Graph OS Outage
hh:mm:ss
Failed
Req%
DNS Connect First
byte
Total
1 Hyve Managed Hosting Linux 0:00:00 0.000 0.083 0.0637 0.132 0.132
2 Memset Linux 0:00:00 0.000 0.138 0.064 0.239 0.385
3 Netcetera Linux 0:00:00 0.000 0.086 0.080 0.161 0.161
4 Hivelocity Linux 0:00:00 0.000 0.155 0.084 0.168 0.169
5 GoDaddy.com Inc Linux 0:00:00 0.004 0.209 0.012 0.032 0.033
6 Webair Linux 0:00:00 0.004 0.144 0.053 0.110 0.113
7 ServerStack Linux 0:00:00 0.004 0.115 0.063 0.125 0.125
8 EveryCity SmartOS 0:00:00 0.004 0.106 0.066 0.287 0.288
9 Pair Networks FreeBSD 0:00:00 0.004 0.233 0.071 0.142 0.142
10 Qube Managed Services Linux 0:00:00 0.009 0.133 0.063 0.125 0.125

See full table

Hyve Managed Hosting had the most reliable hosting company site in June, successfully responding to all of Netcraft's requests. This is Hyve's fifth consecutive top ten placement, and marks the first time it has clinched the number-one spot. The company recently announced that it is now a part of the G-Cloud 9 framework agreement which simplifies cloud technology procurement for the UK public sector. As well having its primary data centre in the UK, Hyve also has data centres in New Jersey, San Jose, Hong Kong, and Shanghai.

Memset’s site came in second place in June, also with no failed requests, but with a marginally slower average connection time. The UK-based company has had an uptime of 99.998% over the last three years. Its customers have included British government agencies such as the Home Office, Her Majesty's Revenue & Customs and the Cabinet Office.

Netcetera’s site also successfully responded to all of Netcraft's requests and took third place. This is the company's fourth top ten placement in Netcraft's rankings for 2017. Netcetera is based on the Isle of Man and provides data centre colocation, cloud hosting, dedicated servers and managed web hosting services.

Hivelocity came in fourth, also with no failed requests, but with a slightly slower average connection time than the companies in June 2017's top three. This is the company's second consecutive month with 100% response rate to Netcraft's queries.

Linux has once again dominated as the most commonly used operating system amongst the top ten hosting company websites, the only exceptions being EveryCity (SmartOS) and Pair Networks (FreeBSD).

Netcraft measures and makes available the response times of around thirty leading hosting providers' sites. The performance measurements are made at fifteen minute intervals from separate points around the internet, and averages are calculated over the immediately preceding 24 hour period.

From a customer's point of view, the percentage of failed requests is more pertinent than outages on hosting companies' own sites, as this gives a pointer to reliability of routing, and this is why we choose to rank our table by fewest failed requests, rather than shortest periods of outage. In the event the number of failed requests are equal then sites are ranked by average connection times.

Information on the measurement process and current measurements is available.

Most Reliable Hosting Company Sites in May 2017

Rank Performance Graph OS Outage
hh:mm:ss
Failed
Req%
DNS Connect First
byte
Total
1 Webair Linux 0:00:00 0.000 0.160 0.053 0.107 0.109
2 Swishmail FreeBSD 0:00:00 0.000 0.152 0.061 0.121 0.164
3 ServerStack Linux 0:00:00 0.000 0.130 0.063 0.126 0.126
4 Hivelocity Linux 0:00:00 0.000 0.168 0.085 0.169 0.169
5 GoDaddy.com Inc Linux 0:00:00 0.004 0.238 0.014 0.036 0.037
6 Hyve Managed Hosting Linux 0:00:00 0.004 0.096 0.062 0.128 0.128
7 Qube Managed Services Linux 0:00:00 0.004 0.150 0.063 0.126 0.126
8 www.choopa.com Linux 0:00:00 0.008 0.226 0.006 0.150 0.150
9 Memset Linux 0:00:00 0.008 0.152 0.062 0.440 0.570
10 Pair Networks FreeBSD 0:00:00 0.008 0.254 0.076 0.147 0.147

See full table

Four hosting companies responded successfully to all of Netcraft's requests during May: Webair, Swishmail, ServerStack and Hivelocity.

Webair had the lowest average connection time out of the four, and so took first place in May’s rankings. This is the first time the cloud hosting company's site has topped Netcraft's Most Reliable Hosting Company Sites ranking, but marks its fourth consecutive month in the top ten. Webair recently announced a partnership with Microsoft to offer Azure ExpressRoute, which creates a direct network connection between Webair and the Microsoft Cloud.

Swishmail's site has retained its second place position in Netcraft's ranking from April. Similarly to last month, Swishmail narrowly missed out on the top spot based on its average connection time despite having as many successful requests. The US-based company provides FreeBSD-based email and web hosting services.

ServerStack came in third, with a slightly longer average connection time than both Webair and Swishmail's site, but still no failed requests. ServerStack offers fully managed services which include software installation, proactive monitoring, automated backups, performance optimisation, troubleshooting, and virtualisation.

Hivelocity came fourth after responding successfully to all of Netcraft's requests. The hosting provider has three US-based data centres: two in Tampa, Florida and a third one in Atlanta.

Linux continues to be the predominantly used operating system, powering eight of the top ten sites. The only exceptions are Swishmail and Pair Networks which both run FreeBSD.

Netcraft measures and makes available the response times of around thirty leading hosting providers' sites. The performance measurements are made at fifteen minute intervals from separate points around the internet, and averages are calculated over the immediately preceding 24 hour period.

From a customer's point of view, the percentage of failed requests is more pertinent than outages on hosting companies' own sites, as this gives a pointer to reliability of routing, and this is why we choose to rank our table by fewest failed requests, rather than shortest periods of outage. In the event the number of failed requests are equal then sites are ranked by average connection times.

Information on the measurement process and current measurements is available.

Most Reliable Hosting Company Sites in April 2017

Rank Performance Graph OS Outage
hh:mm:ss
Failed
Req%
DNS Connect First
byte
Total
1 One.com Linux 0:00:00 0.004 0.185 0.040 0.116 0.116
2 Swishmail FreeBSD 0:00:00 0.004 0.132 0.060 0.120 0.164
3 Hyve Managed Hosting Linux 0:00:00 0.004 0.075 0.062 0.127 0.127
4 Webair Linux 0:00:00 0.009 0.144 0.054 0.109 0.110
5 XILO Communications Ltd. Linux 0:00:00 0.009 0.210 0.067 0.134 0.134
6 CWCS Linux 0:00:00 0.009 0.194 0.077 0.176 0.176
7 GoDaddy.com Inc Linux 0:00:00 0.013 0.219 0.012 0.031 0.032
8 Bigstep Linux 0:00:00 0.013 0.129 0.063 0.128 0.128
9 Qube Managed Services Linux 0:00:00 0.013 0.131 0.064 0.129 0.129
10 www.viawest.com Linux 0:00:00 0.017 0.265 0.005 0.194 0.194

See full table

One.com comes in first place in April, up from seventh place in March. One.com responded to all but one of Netcraft's requests, with an average TCP connection time of 40 milliseconds. The company was founded in 2002 and is based in Denmark, with staff also based in Dubai and India.

Swishmail and Hyve follow in second and third places respectively. These hosting company sites also responded successfully to all but one request, but had marginally slower average connection times than One.com's site. Swishmail is based in the United States and provides business email and web hosting services, whilst Hyve is based in the United Kingdom and provides a variety of cloud and dedicated server hosting services. Hyve reached the finals of the 2017 European IT and Software Excellence Awards under both the Managed Service Solution of the Year and Service Provider of the Year categories.

Xilo has consistently featured in the top 10 so far in 2017. Xilo provides a variety of services, ranging from shared hosting up to managed and self-managed dedicated servers, as well as domain name services and SSL certificates.

Of the top 10 hosting providers for April, all but one of their websites are running on Linux, with the exception being Swishmail's, which runs on FreeBSD.

Netcraft measures and makes available the response times of around thirty leading hosting providers' sites. The performance measurements are made at fifteen minute intervals from separate points around the internet, and averages are calculated over the immediately preceding 24 hour period.

From a customer's point of view, the percentage of failed requests is more pertinent than outages on hosting companies' own sites, as this gives a pointer to reliability of routing, and this is why we choose to rank our table by fewest failed requests, rather than shortest periods of outage. In the event the number of failed requests are equal then sites are ranked by average connection times.

Information on the measurement process and current measurements is available.